Nottingham Insight

Citizens' survey

What is the Citizens' survey?

The Citizens' survey is undertaken on an annual bases to gather citizens' perceptions on a variety of subjects including quality of life, health and wellbeing, community cohesion, feelings about Nottingham and satisfaction with the Council. Face to face surveys were carried out with 2,004 Nottingham citizens during October and November 2018.

What were the key findings?

Overall, results from the 2018 survey have seen some notable changes from the survey carried out in 2017. Given the continuing challenging economic climate and difficult budget decisions and in comparison to the data reported by the Local Government Association, it is positive to see results continue to remain higher than other local authorities.

Thinking about their local area:

  • 83% of respondents are satisfied with their local area as a place to live
  • 65% are satisfied with the cleanliness of their local area
  • 90% feel that their local area is a place where people from different backgrounds get on well together

Views of the Council:

  • 65% of respondents are satisfied with Nottingham City Council
  • 82% think the Council treats them fairly
  • 56% of respondents believe the City Council provides value for money
  • 93% respondents who had recently contacted the Council, agree the person handling their enquiry was polite
  • 73% of respondents feel well informed about Council services and benefits

Health findings have seen no real change compared to last year:

  • 23% of respondents smoke, this has seen no change however remains well above the national average of 18%
  • 12% are at risk of developing alcohol-related health problems

More detailed reports

Archived results

Archived results are available here. Due to different methodologies and question wording, direct comparisons cannot always be made with previous surveys.

2017 results
2016 results
2015 results


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To find out more about consultations around Nottingham City please visit the Engagement hub.